KristaH

Personal opinion would be to at least consider what they are asking and think about it. If they have been overall pretty good tenants in terms of communication, paying on time, taking care of the unit, understanding/patient during this particular repair (or any repairs) and are the type of people you would like to keep around longer...then it probably wouldn't be a terrible idea. You may not be able to give what they are asking but could probably find a happy middle ground. On the other hand, if they are generally a pain overall as tenants (late/no payments, fussy/demanding, not the type of tenants you want to keep around long term...), then it might not be worth it for you to consider.